Customer Service Specialist

Group/Job Location US-MA-Franklin
Job ID
# of Openings Remaining


QinetiQ North America delivers world-class technology and revolutionary products to defense, security and commercial markets worldwide.  Our offerings range from survivability and unmanned systems to power, controls, sensors and transportation solutions. Customers rely on our products to increase readiness, improve mission effectiveness, streamline operations, increase situational awareness and enhance security.
At QinetiQ-NA, you’ll find a dedicated and talented team of people who enjoy their work and take pride in their accomplishments. As a member of our team,
you’ll work with cutting-edge technology and some of the industry’s most brilliant minds.  We offer a comprehensive, flexible benefit package including tuition assistance and  career development opportunities. If you’re interested in working for a technology-driven company that is the leader in its industry...but one that maintains the fast-paced, creative environment of a start-up...QinetiQ-NA is the right place for you 

QinetiQ North America is an Equal Opportunity/Affirmative Action Employer and does not discriminate against any individual on the basis of race, color, religion or creed, sex, marital status, national origin or ancestry, citizenship, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.



Any external applicant will be subject to a pre-employment background check.


Position Requires U.S. citizenship


The Customer Service Specialist role is a critical interface between production, shipping/receiving, sales, export compliance and our customers. Under general supervision, the candidate will perform a variety of tasks that will require s/he to rely on experience, creativity, and solid judgment to plan and accomplish goals.  Must be able to multi-task, effectively prioritize work, and work both independently and as part of a team in a fast-paced and time sensitive environment. This position will require the ability to periodically lift and position <40 pound pieces of equipment unaided. The position is a hands on position with direct contact with QinetiQ-NA products being processed through our maintenance and repair processes.



  • Create price quotations and communicate to customer as required
  • Assist internal/external customers with product selection and pricing
  • Support Program Manager in custom quote generation as required
  • Collect and process product information in internal and customer databases for our maintenance and repair processes.
  • Coordinate shipping through various carriers to customers
  • Customer support (answer questions coordinate shipment, gather customer documentation)
  • Management of inventory and shipping requests
  • Monitor deliveries, ensuring customer satisfaction
  • Directly support production floor shipments as required


  • Strong organizational skills; willing to adapt quickly to changing policies and procedures
  • Ability to efficiently solve problems relating to sales, finance and transportation of goods both domestically and internationally
  • Excellent verbal and written communication skills with both internal and external customers
  • Ensure that quality assurance checks are completed and maintained 
  • Experience/interest with electromechanical products is a plus


  • Associate’s degree or equivalent experience with 2-4 years of relevant experience
  • Experience handling international shipments (coordination with compliance, contracts etc.)
  • Proficiency in Microsoft Office word processing and/or data entry level (Word, Excel)
  • Ability to obtain security clearance


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